Wednesday, October 20, 2010

Customer Service in Honduras - Not

I wrote once before about how long it took Claro to come install the satellite dish. here  I did not tell you much about long it took them to come fix it after we lost the signal. 

To make a long story short, we called them the first week of June because  the World Cup started the 10th of June.  Nothing is more important to a Honduran  than the World Cup, unless it is when Maraton is playing against Olimpia..  Every time we called, they told us they would be here within the next seven days. The seventh day finally came the 13th of October
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Macho Man missed seeing his games, which made him very depressed.  He doesn't like going to his father's house to watch them, because Don Miguel likes to talk and Juan and Lito like to scream and yell at the game, pretty much like we yell and scream at our favorite teams.  His children say their father could talk if he was under water, and that is probably true ;-D.

Almost a month ago my washer went kaput.  Some kind of  seal broke and I ended up with all the water, soap, bleach and softener in the load on the floor, and it was a large load.

We called the store where we bought the machine and told them the problem.  The owner said,  "Please be patient with us.  The technician has to come from San Pedro.  Because your machine is still under warranty, only a GE technician can fix it."  Then it was, "Oh, he didn't make it last week because the bridge between Tocoa and Trujillo is still out, but he will be here Tuesday.  And he is our technician because the GE Technician can't come".  Huh?  

Tuesday came and went. Of course he didn't make it because a bridge between Tocoa and Trujillo is still not repaired. Then we found out he was coming on a motorcycle because they don't fix your problem the first day.  They make a service call, diagnose the problem, and then they come back and fix the machine, after the part is ordered and received.  The next day.  Not!!

Macho Man called the company and they assured him the technician would come today, Wednesday, at 8:00 AM..  This is Wednesday 8:46 PM, 11:46 PM EST, and guess  who hasn't shown up.  Guess who won't answer the phone, because when he looks at his caller ID, he doesn't want to have to tell us another version of the truth.  I told MM to call them back and tell them his wife is running around naked because she doesn't have any clean clothes.

Thank God for sisters-in-law.  Chayna came today to wish MM Happy Birthday and went home with two loads of work clothes. Guess who will be washing clothes tomorrow by hand. 

We are still blessed. 

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